HEX64 has been the invisible back-end for MSPs across the USA, UK, Canada, and Australia since 2016. You win the client. We deliver the service. Your brand, your SLAs, your margin.
Your clients call your helpdesk. Our engineers answer. We handle L1 to L3 tickets under your brand - using your workflows, your SLAs, and your communication standards. Your clients never know we are involved.
Your clients' networks, servers, and devices monitored around the clock by our NOC team. Alerts actioned before they become outages. Incident reports delivered under your branding. Coverage starts from day one.
Every service delivered with ISO 27001-certified information security controls. NDA-backed confidentiality, least-privilege access, MFA on every session, and audit-ready documentation. Your enterprise clients can ask for our certificates.
Growing an MSP is a capacity problem more than anything else. You win a client that needs 24/7 helpdesk. You get a prospect who wants L3 engineering depth you cannot staff for yet. You need overnight NOC coverage but the numbers do not justify hiring for it. HEX64 closes those gaps. We operate as your invisible delivery team – handling tickets, monitoring infrastructure, and managing escalations under your brand – so your clients see a larger, more capable MSP than you could build on your own right now.
We have been doing this for MSPs across the USA, UK, Canada, Australia, and UAE since 2016. The model is straightforward: you keep the client relationship and the margin. We do the work behind the scenes.
HEX64 acts as an extension of your MSP, delivering scalable, white-label IT expertise.
When you take on a new client who needs 24/7 helpdesk or NOC coverage, HEX64 steps in as your delivery team. No hiring. No onboarding delays. Coverage starts within days.
Every ticket, every call, every report carries your company name. We follow your communication standards and your escalation paths. Your clients deal with your helpdesk, not ours.
We commit to your SLA targets contractually. Critical response in 15 minutes. High priority in 30. You receive monthly SLA performance reports before you ask for them.
Add clients without adding headcount. When your client base grows, we absorb the volume. No renegotiations. No capacity conversations. Just tell us what you need.
You get a monthly performance call, a ticket trend report, and root-cause analysis on recurring issues. The goal is fewer incidents next month, not just a status update.
Why 400+ MSPs Choose HEX64
Our ticketing, escalation, and communication processes were designed around MSP operations from the start. We do not adapt a generic IT helpdesk model. We run MSP white-label delivery natively.
ConnectWise, Autotask, Jira, ServiceNow, ManageEngine - we integrate with your existing PSA and RMM without asking you to change anything. Your workflows stay your workflows.
Most outsource providers cap out at L2. When a ticket needs L3, you are suddenly involving a third party your client can see. HEX64 covers the full stack under one white-label engagement.
Monthly performance reports written for end clients, not internal ops. SLA compliance, ticket trends, RCA summaries - branded as your reports, not ours. Your clients see your professionalism.
L1, L2, and L3 helpdesk support delivered under your brand. Your clients submit tickets to your helpdesk. We resolve them. Every closure note written in your communication style. Your clients never see HEX64.
Round-the-clock monitoring of your clients' servers, networks, firewalls, and endpoints. Alerts triaged and actioned by our NOC team before your clients are affected. Branded incident reports every month.
Server management, patch cycles, backup verification, cloud workload monitoring, and capacity planning across your client base. We manage the infrastructure. You own the client relationship.
Vulnerability management, patch enforcement, security incident response, and compliance documentation for HIPAA, PCI-DSS, and GDPR. ISO 27001-certified delivery - available for your clients' due diligence packs.
Every month: ticket volume report, SLA compliance data, root-cause analysis on recurring issues, and a review call. Your clients see professional, branded reports. You see the data that tells you what to fix.
Start with overnight coverage only. Add NOC monitoring later. Bring in L3 escalation when you need it. The scope adapts to your client wins - not the other way around. No penalty for scaling up.
