Hire HEX64 – Your Trusted IT Solutions & Managed Services Partner

HEX64 provides 24/7 managed IT support, NOC monitoring, remote helpdesk, cloud management, and IT infrastructure services for businesses across the USA, UK, Canada, Australia, and UAE. We monitor your systems around the clock, resolve incidents before your team notices them, and give you a fixed monthly invoice with no surprise charges. Our engineers cover L1, L2, and L3 support under one agreement. We have been doing this since 2016.

A single in-house IT engineer costs between $50,000 and $80,000 per year in salary alone, plus benefits, training, and tools. That one person does not provide 24/7 coverage, L3 engineering depth, or specialist security expertise. When they are sick or on leave, you have no coverage. HEX64 provides all of that – including 24/7 monitoring, L1 through L3 helpdesk, security management, and monthly reporting – for a fraction of the cost. Most businesses that switch from in-house to HEX64 reduce total IT spend within the first six months.

Yes. HEX64 operates 24/7, 365 days a year. Our NOC is staffed around the clock. Critical incidents receive a first response in under 15 minutes regardless of when they occur. There is no reduced coverage on weekends, public holidays, or overnight. Your SLA commitment applies at 3am on a Sunday the same way it applies at 10am on a Tuesday. We cover EST, CST, MST, PST for North America, GMT and BST for the UK, and AEST and AWST for Australia.

Yes. Co-managed IT delivery is one of our most common models. HEX64 handles the coverage windows, ticket tiers, or service areas your in-house team does not cover – overnight, weekends, L3 escalation, NOC monitoring – while your internal engineers retain control of strategic decisions and client relationships. We work inside your existing ticketing and monitoring tools. The handoff is transparent and the overlap is designed so your clients never notice the join.

Proactive by design. Our monitoring systems watch your servers, networks, cloud workloads, and endpoints continuously. When a threshold is crossed – disk space, CPU load, network latency, a failed backup job – an alert fires and an engineer reviews it before your users are affected. Most incidents in a well-monitored environment are resolved without a ticket being raised. For the ones that do reach the helpdesk, our root-cause process means the same issue is less likely to come back next month.

HEX64 supports businesses across healthcare (HIPAA-compliant IT support, USA and Canada), financial services and fintech (PCI-DSS, SOC 2, GDPR), professional services including law firms and consultancies, e-commerce platforms, logistics and manufacturing operations, technology and SaaS companies, and MSPs needing a white-label delivery partner. If your business depends on technology being available and you operate in a regulated or compliance-sensitive market, we are built for your environment.

Security is built into our standard IT support delivery, not sold as an add-on. Every engagement includes proactive vulnerability scanning, patch enforcement on every managed device, real-time threat monitoring, endpoint protection management, and security incident response. We maintain compliance documentation for HIPAA, PCI-DSS, GDPR, and the Australian Privacy Act. Our information security operations are ISO 27001 certified – formally audited by an independent body, not self-declared. The certificate is available for your enterprise clients’ due diligence packs.

Most clients are fully onboarded within 10 to 14 business days. Week one covers the environment assessment and documentation. Week two covers monitoring deployment, tool integration, and SOP creation. Active support begins after onboarding is complete – we do not go live before we understand your environment properly. Partial coverage – monitoring and critical incident response – can often start within the first week if your situation requires it. A specific timeline is confirmed after the initial scoping call.

Three things. First, we cover L1, L2, and L3 under one agreement without involving third parties when tickets escalate. Second, every SLA commitment is contractual and tracked automatically – missed SLAs appear in your monthly report before you ask. Third, we reduce ticket volumes over time, not just resolve them at the same rate. Root-cause analysis on recurring issues, documented and actioned. You should be raising fewer tickets in month six than in month one. Most IT support companies just process tickets. We eliminate the problems causing them.

Typical outcomes within the first 90 days: improved system uptime, faster incident resolution, reduced helpdesk volume as recurring issues are identified and eliminated, and full visibility of IT performance through monthly reporting. Within six months, most clients report lower total IT costs compared to their previous model, improved compliance documentation readiness, and a significant reduction in IT-related disruptions to their team. We can share specific outcome data from similar businesses during the scoping call.