What's Inside a HEX64 Network Monitoring Engagement
SNMP v2c and v3 polling across every device in scope. Interface up/down, CPU, memory, temperature, fans, power supplies, error counters — sampled at intervals tuned to each device class. The boring metrics that prevent the dramatic outages.
Top talkers identified. Application-level bandwidth attribution. Anomalous flows surfaced. Capacity trends visualised. We tell you it’s a backup tool consuming the circuit — not just that the circuit is at 87%.
Auto-discovered Layer 2 and Layer 3 topology. Updated as your network evolves. Dependency chains visualised so the on-call engineer sees blast radius in 30 seconds — not after 20 minutes of network diagram archaeology.
Active monitoring of SD-WAN overlay paths, MPLS circuits, internet uplinks, and VPN tunnels. Latency, jitter, packet loss, MOS scores, failover validation. Catches the silent failovers that everyone notices Monday morning.
Access point health, client count trends, channel utilisation, RF interference patterns, roaming behaviour, authentication failure trends across Meraki, Aruba, Ruckus, and Ubiquiti environments. Most networks lose wireless first — we lose it last.
Uptime, SLA compliance, MTTD/MTTR trends, top recurring incidents, bandwidth utilisation patterns, capacity warnings with specific upgrade recommendations — written for executive review, not internal ops logs.
How We Get Access to Your Network — and What Stops Us Misusing It
Mutual NDAs signed before any device credential is exchanged. Standard for every engagement. No ‘we’ll sort the NDA later.’
Engineers receive read-level SNMP access for monitoring. Config-level access requires explicit per-task elevation that is time-bound and logged. No standing admin credentials on your devices.
Multi-factor authentication enforced on every remote session into your management network. No exceptions, no ‘trusted IP range’ bypass.
Threshold adjustments, alert rule changes, or device config touches go through documented approval workflows. Your change control owns the calendar. We follow it.
Every engineer action logged with timestamp, engineer ID, device touched, ticket reference. Available for your audits, your clients’ procurement reviews, and your own internal governance — within 48 hours of request.
ISO 27001 certified, audited annually. ISO 9001 certified. SOC 2 Type II aligned. GDPR compliant for EU operations. HIPAA-ready procedures for US healthcare environments. PCI-DSS aware for retail and finance.
Why HEX64 Wins on Network Monitoring Specifically
Not generic ‘why outsource’ reasons. Five things specific to network monitoring.
- Operating multi-vendor network monitoring since 2016 — not a service line we added last quarter
- Network-specialist engineers — CCNP, CCIE-track, JNCIA-certified, vendor-trained. Not generic helpdesk staff.
- Tier 1 alert triage through Tier 3 architectural advice under one engagement — no escalation to a third party your team can see
- Tool-agnostic by design — we operate inside PRTG, SolarWinds NPM, Auvik, LogicMonitor, ManageEngine, ThousandEyes, Cisco DNA, Meraki Dashboard
- Severity SLAs are contractual, tracked per-alert, reported monthly — not aspirational targets
From Conversation to Live Coverage — 3 to 4 Weeks
Three weeks if your network is documented and your tools are operational. Four weeks if discovery has more to find. Either way, you know exactly what's happening at each stage.
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Week 1: Discovery and Network Scope
We audit your network architecture, device inventory, current monitoring stack, alert thresholds, severity definitions, and team responsibilities. The audit finds the gaps you suspected and the ones you didn’t — unmonitored devices, missing topology, alert thresholds inherited from the vendor default. Output: a written monitoring scope with explicit boundaries and exclusions.
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Week 2-3: Tool Integration and Threshold Calibration
We connect to your existing monitoring tools (PRTG, SolarWinds, Auvik, LogicMonitor, ManageEngine, etc.), calibrate thresholds to your actual baseline (not the vendor defaults), establish secure access with role-based controls and MFA, and set up the alert routing that filters noise into signal. By the end of week three, your environment is integrated, calibrated, and ready for active operations.
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Week 4: Pilot Validation and Go-Live
Pilot operations begin on a controlled subset of your network. Real alerts flow through the full workflow — detection, classification, response, resolution. We measure SLA performance against the agreed framework. Workflow refinements happen here, not in production. By end of week four: full 24/7 coverage across complete network scope.
Karen White
Client Experience & Feedback
End-to-end support from start to success
“Having access to HEX64’s infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs.”
Expert Insight
“Networks rarely fail loudly the first time. They fail quietly for weeks first — a wireless AP rebooting itself every Tuesday, a circuit drifting 3% higher in latency each month, an SD-WAN backup link that fails over without alerting because the primary recovered before the threshold tripped. Good network monitoring is the discipline of catching those quiet signals — because the loud failure is just the moment the signals reached the threshold someone had set incorrectly.”
Vendors, Tools, and Compliance Frameworks We Work Across
Routing and switching: Cisco Catalyst, Nexus, ASR, ISR, Meraki MS; Juniper EX, MX, SRX, QFX; Arista 7000-series; Aruba CX; MikroTik. Firewalls and next-gen security: Palo Alto PAN-OS, Fortinet FortiGate, Cisco ASA and FTD, Check Point, SonicWall, WatchGuard. Wireless: Cisco Meraki MR, Aruba (AOS-CX, Instant On, ClearPass), Ruckus, Ubiquiti UniFi. Load balancers and ADCs: F5 BIG-IP, Citrix NetScaler, A10 Thunder. SD-WAN: Cisco Viptela, VMware VeloCloud, Silver Peak, Fortinet Secure SD-WAN, Versa, Cato. Monitoring tools we operate inside: PRTG, SolarWinds NPM, ManageEngine OpManager, Auvik, LogicMonitor, ThousandEyes, Nagios, Zabbix, Datadog Network Monitoring, Site24x7, Cisco DNA Center, Meraki Dashboard. Compliance: ISO 27001 (certified, audited annually), ISO 9001 (certified), SOC 2 Type II aligned, GDPR compliant, HIPAA-ready, PCI-DSS aware.
Frequently Asked Questions — Network Monitoring Services
NOC monitoring covers the full infrastructure stack — servers, applications, security, cloud workloads, and networks. Network monitoring specifically focuses on the network layer: routers, switches, firewalls, wireless, SD-WAN, and circuit performance. Most enterprises need both. Some only need the network-layer specialism. We do either, scoped per engagement.
Cisco (Catalyst, Nexus, ASR, ISR, Meraki, ASA, FTD), Juniper (EX, MX, SRX, QFX), Arista, Aruba (CX, ClearPass, Instant On), Fortinet, Palo Alto, Check Point, SonicWall, WatchGuard, MikroTik, Ubiquiti UniFi, Ruckus, F5 BIG-IP, Citrix NetScaler, A10. SD-WAN: Cisco Viptela, VMware VeloCloud, Silver Peak, Fortinet Secure SD-WAN, Versa, Cato Networks.
No. We’re tool-agnostic. We operate inside what you already run — PRTG, SolarWinds NPM, Auvik, LogicMonitor, ManageEngine OpManager, ThousandEyes, Nagios, Zabbix, Datadog, Site24x7, Cisco DNA Center, Meraki Dashboard. You keep your tools, your dashboards, your historical data. We add the engineers watching them.
P1 Critical (site down, core device failure, security event): 5-minute first response. P2 High (circuit degradation, SD-WAN path failure, sustained packet loss): 30 minutes. P3 Normal (single device down with redundancy): 2 hours. P4 Low: 4 hours. All commitments are contractual, tracked per alert, reported monthly.
Read-level SNMP by default. Configuration access requires time-bound, audited elevation — never standing admin rights. MFA on every remote session. NDAs signed before access provisioning. Every engineer action logged with timestamp, engineer ID, device touched, ticket reference. ISO 27001 certified, SOC 2 Type II aligned, GDPR compliant, HIPAA-ready.
Three to four weeks for full 24/7 coverage. Week 1: discovery and scope. Weeks 2-3: tool integration and threshold calibration. Week 4: pilot validation and go-live. Partial coverage (critical alerts only) can start within the first week if your timeline requires it.
