15000+
Tickets Resolved
Built for uptime, designed for performance—your IT, always ready.
HEX64's 24/7 Network Operations Center monitors your entire infrastructure, detecting and resolving incidents before your users are ever affected.
White-label L1–L3 helpdesk support delivered under your brand, fully integrated inside your PSA and RMM stack.
Dedicated certified engineers proactively managing your entire IT environment at a fraction of in-house team cost.
End-to-end managed IT including infrastructure monitoring, patch management, vCIO advisory, and strategic IT consulting.
Most businesses only call their IT company when something breaks. That’s the old model — reactive, expensive, and risky. HEX64 works differently. We embed into your operations as a proactive IT partner, resolving issues before your users ever notice.
From NOC monitoring and remote helpdesk to managed IT and remote infrastructure support — HEX64 gives your business the IT foundation it needs to operate reliably, grow confidently, and compete in any market.
Scale your IT support without adding headcount. HEX64 delivers white label helpdesk, 24/7 NOC monitoring, remote troubleshooting, and managed IT support for MSPs, businesses, and growing technology teams.
Offer reliable IT support under your own brand without building an in-house team. HEX64 handles user tickets, remote troubleshooting, escalations, and day-to-day support while your clients experience a seamless extension of your business.
Keep your clients’ infrastructure healthy around the clock. Our NOC team monitors servers, networks, firewalls, endpoints, and critical alerts to detect issues early, reduce downtime, and keep business operations running smoothly.
Resolve technical issues quickly with expert remote support for desktops, laptops, applications, email, VPN, printers, and user access. We help your team or your clients get back to work with fast, human-first assistance.
Designed for MSPs that need dependable technical support capacity. HEX64 works inside your PSA and RMM stack to manage tickets, support end users, document fixes, and help you deliver consistent service without increasing overhead.
Stay ahead of performance issues, outages, and security risks with proactive server and endpoint monitoring. We track system health, resource usage, patch status, alerts, and device availability so problems are addressed before they impact users.
Extend your service coverage beyond business hours without hiring overnight staff. HEX64 provides after-hours helpdesk and NOC support for urgent incidents, user issues, and critical alerts when your internal team is offline.
Tickets Resolved
Uptime Monitored
Avg Response Time
SLA Compliance
Start free, scale as you grow. Every plan includes a fixed monthly price, a defined SLA, and a dedicated support team — no surprises, no lock-in.
Generic IT doesn't cut it. We know your sector's compliance requirements, operational risks, and what reliable IT actually looks like in your world.
HIPAA-compliant infrastructure management, secure EHR/EMR support, and 24/7 monitoring for hospitals, clinics, and health tech companies across the USA and UK.
FCA-compliant (UK) and SEC-aligned (USA) IT infrastructure and cybersecurity for banks, credit unions, and financial institutions across all major markets.
GDPR-compliant data management, secure cloud infrastructure, and reliable IT support for insurance carriers and brokers across USA, UK, and Canada.
Secure IT infrastructure and compliance-aligned managed IT support for lending platforms, fintech lenders, and financial services firms globally.
SOC 2 and PCI-DSS compliant IT infrastructure and cybersecurity for investment firms, asset managers, and fintech companies worldwide
PCI-DSS compliant POS systems, e-commerce infrastructure, and multi-site managed IT for retailers across the USA, UK, and Canada.
IT/OT convergence, ERP connectivity, and industrial cybersecurity for manufacturing operations across North America, UK, and globally.
GDPR and SRA-compliant IT for UK law firms. ABA and SOC 2 aligned for US legal and financial services. PIPEDA-ready for Canadian businesses.
Remote site connectivity, SCADA system security, and 24/7 monitoring for energy sector clients across North America, Middle East, and globally.
Deep IT expertise across every discipline — choose your area and see exactly how HEX64 delivers it, what's included, and the outcomes you can expect.
HEX64’s Network Operations Center operates 24/7/365, monitoring your entire IT infrastructure — from servers and routers to firewalls and cloud workloads. Our AIOps-assisted platform correlates thousands of alerts into actionable incidents, eliminating alert fatigue and ensuring your engineers focus only on what genuinely matters.
We go beyond monitoring. Our NOC team manages patch cycles, handles change management, performs root cause analysis, and provides SLA-backed reporting every month.
Whether your servers are in a US data center, a UK co-location facility, or a Canadian cloud environment, our engineers are watching, triaging, and resolving before your users notice. Monthly SLA reports and quarterly business reviews keep you fully informed of every outcome and the ROI your IT investment is generating at every stage.
HEX64’s white-label remote helpdesk gives MSPs and enterprises a fully managed Tier 1–3 support team operating entirely under their brand. We handle end-user tickets, advanced troubleshooting, and L3 escalation engineering inside your PSA and RMM stack with full SLA alignment and documentation.
For MSPs, our white-label model means your clients never know we exist — they see your brand, your tone, and your service standards at all times.
For enterprises, our helpdesk reduces internal workload and allows your IT team to focus entirely on projects and strategic initiatives instead of L1 ticket firefighting. HEX64’s helpdesk onboarding takes 7–14 days. We align to your SLA targets, priority matrix, escalation paths, and communication standards before handling a single production ticket — ensuring quality and consistency from day one of the engagement.
HEX64’s Remote IT Support delivers a dedicated team of certified engineers who proactively monitor, manage, and optimize your entire technology environment — from servers and endpoints to cloud workloads and network devices — at a fraction of the cost of building an equivalent in-house IT team anywhere in the world.
Unlike break-fix support that only responds when something fails, HEX64’s model is entirely proactive — identifying risks before they become outages.
Businesses across the USA, UK, and Canada rely on HEX64’s Remote IT Support to reduce downtime, lower IT operating costs, and free their internal teams to focus on strategic initiatives. Our engineers apply patches before vulnerabilities are exploited, optimize performance before users notice degradation, and document every action inside your existing tools — giving you full visibility without any operational burden on your side.
HEX64’s Managed IT Services model gives businesses access to enterprise-grade IT management — infrastructure monitoring, helpdesk, security, cloud governance, and vCIO advisory — all under a single flat-rate monthly contract with a clearly defined SLA and a dedicated account team that knows your business.
Most businesses spend 70–80% of their IT budget maintaining existing systems — leaving little capacity for innovation. HEX64 reverses this ratio.
By taking full ownership of day-to-day IT operations, HEX64 frees your team to focus on strategic initiatives that drive real business value. From SMBs in the USA needing their first proper IT partner to enterprises in the UK or Canada seeking a cost-effective alternative to expanding their internal IT department — HEX64’s Managed IT Services scales with your business and adapts to your specific market’s regulatory requirements, whether that is HIPAA, GDPR, or PIPEDA.
Cloud environments need active management, not just deployment. HEX64’s Cloud Managed Services cover the full cloud lifecycle — from migration planning and execution to day-to-day operations, cost optimization, compliance governance, and business continuity across AWS, Microsoft Azure, and Google Cloud Platform globally.
Unmanaged cloud environments accumulate waste, security drift, and compliance gaps that compound over time. HEX64’s engineers continuously optimize and protect your environment.
Whether you are migrating to the cloud for the first time, managing a complex multi-cloud environment across the USA, UK, and Canada, or seeking to reduce spiraling cloud costs — HEX64’s certified AWS, Azure, and GCP engineers deliver measurable outcomes with full transparency. Monthly cost reports, security posture reviews, and quarterly strategy sessions ensure your cloud investment always aligns to your business goals and regulatory obligations.
HEX64’s MSP Partnership model gives managed service providers a fully white-label NOC, helpdesk, and RIM team operating invisibly under their brand. We integrate with your PSA and RMM tools, align to your SLAs, and scale support capacity without adding headcount — in the USA, UK, Canada, and globally.
MSPs partnering with HEX64 protect their SLAs, reduce technician burnout, and expand service capacity without the risks of direct hiring — all while maintaining complete control and visibility.
Whether you need after-hours overflow coverage, a full white-label helpdesk team, or a dedicated NOC running 24/7 under your brand — HEX64’s MSP Partnership is designed to plug directly into your operations with zero disruption to your existing clients. Onboarding takes 7–14 days. Your clients notice only faster response times and more consistent service quality, never the change in how support is delivered behind the scenes.
HEX64’s DevOps consulting helps engineering teams in the USA, UK, and Canada break down silos, automate infrastructure, and ship software faster with greater reliability. We implement CI/CD pipelines, Infrastructure as Code, container orchestration, and SRE practices tailored to your specific stack and team structure.
Whether you are a startup moving fast or an enterprise modernizing legacy systems, HEX64’s DevOps engineers embed with your team to deliver measurable outcomes — faster deployments, fewer failures, lower infrastructure costs.
Our DevOps engagements begin with a full pipeline and infrastructure audit — identifying bottlenecks, manual processes, and security gaps in your current delivery workflow. From there we design and implement the automation, tooling, and SRE practices that reduce deployment risk and accelerate release cycles. Every engagement includes full documentation and knowledge transfer so your team owns the outcome long after the engagement ends.
When tickets pile up, response times drop, and your team is stretched thin, HEX64 helps you protect client satisfaction, improve support delivery, and scale IT operations without adding unnecessary overhead.
When ticket volume grows, response time drops and client satisfaction suffers. HEX64 helps your team manage daily support requests, reduce backlog pressure, and keep users moving with reliable remote IT assistance.
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Clients expect quick answers and consistent updates. Our remote helpdesk support helps you respond faster, communicate clearly, and deliver a smoother support experience that improves trust and retention.
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Building an overnight or weekend support team is expensive. HEX64 extends your coverage with remote helpdesk and NOC support, helping you handle urgent issues after hours without increasing full-time payroll.
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Small alerts can turn into major outages when no one is watching. HEX64 helps monitor infrastructure, triage alerts, and escalate issues early so your clients’ systems stay stable, available, and protected.
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Growth should not break your service delivery. HEX64 works as your backend IT support partner, helping MSPs handle tickets, monitoring, escalations, and documentation while your team focuses on sales and client relationships.
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Your clients should experience seamless support from your company, not a third party. HEX64 provides white label remote helpdesk support that fits into your process, tools, tone, and service standards.
Read MoreOur team can assist you in transforming your business with the latest tech capabilities to stay ahead of the curve.
HEX64 applies AIOps to transform how your IT environment is monitored and managed. Our platform uses machine learning to correlate thousands of alerts into a handful of actionable incidents — cutting noise by 80%+ and ensuring your engineers focus only on what genuinely impacts your business operations.
AIOps replaces reactive, manual monitoring with a self-improving, intelligent operations layer — giving your business full infrastructure visibility without alert fatigue or engineer burnout.
HEX64 brings AIOps capabilities to businesses of every size across the USA, UK, and Canada without the enterprise price tag. Our intelligent monitoring platform integrates with your existing PSA and RMM tools, delivering real-time dashboards, automated incident triaging, and root cause analysis that continuously improves as it learns your specific infrastructure patterns — reducing operational overhead while dramatically improving uptime and service reliability across every environment we manage.
The traditional perimeter-based security model no longer works. Remote work, cloud adoption, and distributed teams mean your network boundary has effectively disappeared. Zero Trust solves this by verifying every user, device, and connection at every step — treating all access requests as untrusted until explicitly validated.
HEX64 designs and deploys Zero Trust architectures aligned to NIST, HIPAA (USA), GDPR (UK), and PIPEDA (Canada) — reducing your attack surface without disrupting day-to-day productivity.
With 82% of data breaches involving compromised or stolen credentials (Verizon DBIR 2024), Zero Trust has moved from optional to essential for businesses across the USA, UK, and Canada. HEX64’s Zero Trust implementations combine identity governance, device trust, network segmentation, and continuous monitoring into a cohesive security architecture — purpose-built for the way your business actually operates in 2026, where users work from anywhere and data lives everywhere across cloud, on-prem, and hybrid environments.
Cloud-native architecture means building applications that fully exploit the scalability, resilience, and economics of the cloud — using containers, microservices, and serverless compute rather than simply lifting legacy systems onto cloud infrastructure unchanged. The result is faster deployment, lower costs, and far greater operational resilience.
HEX64 designs cloud-native architectures on AWS, Azure, and GCP — aligned to compliance requirements (HIPAA, GDPR, PIPEDA) and cost targets for businesses across all major markets.
Businesses that adopt cloud-native architectures deploy software 46× more frequently and recover from failures 440× faster than those running traditional infrastructure (DORA Research 2024). HEX64’s cloud-native practice works with your engineering teams across the USA, UK, Canada, and globally to modernize your applications and infrastructure — delivering measurable improvements in deployment speed, system resilience, and monthly infrastructure cost without the risk of a disruptive big-bang migration that puts your production systems at unnecessary risk.
DevSecOps integrates security directly into your CI/CD pipeline — catching vulnerabilities at the code and infrastructure level before they ever reach production. Combined with Infrastructure as Code and automated compliance validation, your teams can move at speed without the risk of security gaps compounding over each release cycle.
HEX64’s DevSecOps approach reduces the cost of fixing security vulnerabilities by 6× compared to post-deployment remediation — delivering measurable ROI from the first sprint.
Engineering teams across the USA, UK, and Canada working with HEX64 on DevSecOps consistently improve the four DORA metrics — deployment frequency, lead time, change failure rate, and mean time to recovery — the industry-standard measures of software delivery performance. HEX64 embeds DevSecOps practices into your existing workflows without requiring a full-team restructure, delivering a gradual, low-risk transition from your current delivery model to a fully automated, security-integrated pipeline that scales with your engineering organization.
87% of enterprises now operate across two or more cloud platforms (Flexera 2024). Multi-cloud strategy avoids vendor lock-in and lets you match each workload to the best platform — but without unified governance and management tooling, complexity and cost can spiral faster than the benefits are realized.
HEX64’s engineers hold active certifications across AWS, Azure, and GCP — managing all three cloud platforms simultaneously for clients in the USA, UK, Canada, and globally.
HEX64’s multi-cloud management practice eliminates the blind spots, duplicate spend, and inconsistent security posture that commonly emerge when multiple cloud environments are managed separately by different teams or vendors. We deliver full visibility across every workload, unified security policy enforcement, consolidated compliance reporting (HIPAA, GDPR, PIPEDA), and monthly cost optimization recommendations — giving your leadership team a single, reliable picture of your entire cloud estate without the operational complexity of managing it internally across three separate provider consoles and billing systems.
FinOps — cloud financial operations — brings financial accountability to cloud and IT spending. Most businesses waste 30–35% of their cloud budget on idle resources, oversized instances, and unreviewed services. HEX64’s FinOps practice identifies this waste and builds a governance framework that keeps costs aligned to business value going forward.
HEX64’s FinOps engagements typically identify 20–40% in actionable cost savings within the first 30 days — an immediate, measurable return on investment for any cloud-running business.
For businesses in the USA, UK, and Canada, uncontrolled cloud costs have become the fastest-growing line item in IT budgets — often increasing 30–50% year-on-year without corresponding increases in output or capability. HEX64’s FinOps practice gives your finance and engineering teams a shared language and framework for making cloud investment decisions — including rightsizing recommendations, commitment-based discount strategies, architecture changes that reduce unit costs, and monthly reporting that connects every dollar of cloud spend to a specific business outcome, team, or project with complete transparency and zero ambiguity about where the budget is going.
We value the trust our clients place in us. Here’s what they have to say about their experience working with our team and the quality of our services.
The services are reliable, high quality and very useful. Its great experience to work with HEX64.
There are extremely responsive and the services are beneficial.
Being able to contact HEX64 for support or advice 24×7 has been invaluable. I respect and trust their opinions and suggestions.
They provide high quality and reliable services; we are satisfied with the services offered. Its pleasure working with HEX64
Found the services useful and meet the needs well.
HEX64 services are reliable and they are very responsive.
ISO 27001 certified. 15-minute SLA. 100+ engineers. 30–40% lower cost than local providers. Here's why 250+ businesses trust us to run their IT.
There are hundreds of managed IT providers. Most react to problems. A handful prevent them. HEX64 was built to be the partner that helps your business grow — not just keep the lights on.
HEX64 combines ISO 27001 certification, a 15-minute SLA, 100+ certified engineers, transparent flat-rate pricing, and HIPAA/GDPR/PIPEDA compliance expertise — at a price point 30–40% below equivalent US, UK, or Canadian providers. We are a proactive IT partner, not a break-fix vendor, and that distinction drives real business outcomes for every client we serve.
Start Your ProjectEvery certification on this page was earned through independent audit — not self-declaration. These are the standards we hold ourselves to, every day.
HEX64 continues to grow by delivering reliable, scalable NOC services backed by strong client retention and SLA-driven performance.
We support MSPs and enterprises with 24/7 monitoring, fast incident response, and measurable improvements in uptime and efficiency.
Whether you're in New York, London, or Toronto — tell us about your IT environment and we'll respond within 2 business hours with a clear, honest assessment.
USA-30 N Gould St Ste RSheridan, WY 82801
India-B-23, Sector-63, Noida, UP-201301
+91 844 807 2807
info@hex64.net