HEX64 Remote Helpdesk & NOC Cost Estimator

Estimate monthly support cost based on ticket volume, monitoring scope, coverage model, SLA, and support complexity.

24/7 Support L1 / L2 / NOC Coverage White-Label Ready SLA-Based Delivery Secure Onboarding

⬡ Client Information

Company Name

Contact Person

Estimate Date

Prepared By

Currency

Currency conversion is indicative. Final billing currency confirmed in proposal.

⬡ Service Type

Helpdesk Support NOC Support Hybrid Support

⬡ Coverage Model

8×5 Business Hours 16×5 Extended Coverage 24×7 Full Coverage

⬡ Helpdesk Configuration

Monthly Ticket Volume

Estimated Monthly Tickets

Base cost = tickets × per-ticket rate

SLA Response Time

Support Level

Complexity Level

Tool Management

Reporting Level

⬡ NOC Configuration

Server / VM Count

Firewall Count

Router / Switch Count

Wireless AP Count

Backup Job Count

Website / URL Count

Application Service Count

Cloud Resource Count

Monthly Alert Volume

NOC SLA Response Time

NOC Complexity

NOC Tool Management

NOC Reporting

⬡ Ad-hoc Support Estimate

L1 Ad-hoc Hours

$12/hour (USD base)

L2 Ad-hoc Hours

$22/hour (USD base)

Advanced L2 / NOC Engineer Hours

$30/hour (USD base)

L3 / Specialist Hours

$45/hour (USD base)

⬡ One-Time Onboarding

⬡ Contract Term & Discount

Discount applies to recurring support services only. Ad-hoc and onboarding are not discounted.

⬡ Estimate Summary