HEX64 runs the monitoring, helpdesk and infrastructure operations that keep IT environments available, delivered as a white-labelled extension of your own team. We cover 24/7 NOC monitoring, L1 to L3 helpdesk support, server and network monitoring, patch management and remote infrastructure management for MSPs and enterprises across the USA, UK, Canada, UAE, Australia and India.
Every engagement runs inside your existing PSA, RMM and ticketing stack, under your brand, so your clients experience one support function rather than a handoff. HEX64 has operated since 2016 and is ISO 9001 certified for quality management and ISO 27001 certified for information security.
NOC and monitoring
- NOC Services — 24/7 network operations centre delivering proactive monitoring, incident response and automation-driven uptime.
- NOC Monitoring Services — continuous watch across server metrics, network flows, cloud events and application traces.
- Outsourced NOC Services — full 24/7 NOC capability without building the 12 to 18 engineer team it normally requires.
- White Label NOC Services — NOC delivery branded entirely as yours, invisible to your end clients.
- NOC Services for MSPs — capacity and after-hours cover built specifically around an MSP’s operating model.
- Network Monitoring Services — firewalls, routers, switches and VPNs watched by engineers who read the pattern, not just the alert.
- Server Monitoring Services — file, application, database and virtualisation hosts monitored around the clock.
Helpdesk and support
- Remote Helpdesk Services — a staffed remote service desk handling first contact through to resolution.
- White-Label Remote IT Helpdesk — helpdesk delivered under your brand, inside your ticketing system.
- 24/7 Help Desk Services — round-the-clock coverage backed by follow-the-sun delivery.
- Outsourced Helpdesk for MSPs — absorbs ticket volume so your own engineers keep the technical work.
- Tiered IT Support Services (L1, L2, L3) — structured escalation across first-line response, advanced diagnostics and engineering.
- Remote IT Support — remote resolution for endpoint, access and application issues.
- Managed IT Support Services — ongoing management of the whole support function.
Infrastructure and partnership
- Remote Infrastructure Management (RIM) — continuous availability and administration of infrastructure you do not want to staff in-house.
- Patch Management Services — vulnerability identification, patch testing, scheduled deployment, rollback and compliance reporting.
- MSP Partnership — a longer-term delivery partnership for MSPs scaling faster than they can hire.
Not sure which one you need?
Most conversations start with a coverage gap rather than a service name — nights and weekends, alert volume outgrowing the team, or a client demanding 24/7 that you cannot yet staff. Tell us where the gap is and we will map it to the right engagement. Talk to our team or use the pricing calculator to size it first.