Everything HEX64 publishes to help you evaluate outsourced NOC and helpdesk delivery: worked examples from live engagements, pricing you can size yourself, and practical writing on how support operations are run day to day.
Evidence and references
- Case studies — how specific engagements were scoped, delivered and measured.
- Client testimonials — feedback from the MSPs and enterprises we deliver for.
- Gallery — our facilities, operations floor and team.
- Brochure — the service overview in a single document you can circulate internally.
Work out the cost
- Pricing calculator — size a NOC or helpdesk engagement against your own ticket volume and coverage hours.
- Pricing and plans — how our commercial models are structured.
- NOC plans and RIM plans — coverage tiers for monitoring and infrastructure management.
Reading
- Blog — practical articles on NOC operations, helpdesk tiering, monitoring and IT cost control.
- Frequently asked questions — direct answers on coverage, escalation, onboarding and certification.
- Our process — how an engagement moves from discovery to steady-state delivery.
Talk to someone instead
If you would rather not work through the documents, a 30-minute consultation usually settles the question faster. We look at your ticket mix and coverage gaps and put a written recommendation in front of you. Get in touch.