What's Included When You Outsource Your NOC
Continuous, eyes-on coverage across servers, networks, cloud workloads, applications, and security telemetry — integrated with your existing monitoring stack from day one.
Tier 1 triage and first-response. Tier 2 active troubleshooting and resolution. Tier 3 major incidents and security escalations. All three tiers under one contract, one team.
Scheduled patching,change management execution, maintenance window coordination, and pre/post-change verification — managed in line with your client communication protocols.
Resource utilisation tracked longitudinally. Capacity warnings surface before they become service-affecting events. Actionable data your team uses for forward infrastructure planning.
Backup job monitoring, integrity verification, and RPO tracking built into daily operations. Backup failures surface before they become DR failures.
Uptime, MTTD, MTTA, MTTR, incident volumes, SLA compliance, and root-cause patterns — formatted for executive review, not internal log consumption.
Security Controls, Access Governance & Compliance
Mutual NDAs executed before any access is provisioned. Standard practice across every engagement, every engineer assigned to your environment.
Engineers access only the systems within their defined monitoring scope. No standing administrative rights. Elevated permissions require time-bound, formally approved, and fully logged elevation.
Multi-factor authentication enforced on every remote session — no exceptions, no trusted-network bypass. Every authentication event is logged and traceable.
Permissions and operational actions follow formally defined role boundaries. Configuration changes require documented approval before execution — no ad-hoc changes.
Every action recorded with timestamp, engineer ID, system accessed, and ticket reference. Audit logs available on demand for your internal reviews, procurement processes, and regulatory audits.
Customer data is never stored on HEX64 systems. All work occurs within your environment. Procedures aligned to GDPR, HIPAA, SOC 2, PCI-DSS, and ISO 27001 requirements.
Why Businesses Choose HEX64 for Outsourced NOC
- Operational since 2016 — NOC discipline refined across hundreds of client engagements worldwide
- Full Tier 1 to Tier 3 under one contract — no third-party hand-offs for complex or critical incidents
- Contractual SLAs in writing — 5 min / 30 min / 2 hr / 4 hr, tracked on every alert and reported monthly
- Vendor-agnostic integration — we work with your existing monitoring, RMM, and ITSM tools; no tool migration required
- ISO 27001 certified — procurement-ready documentation available within 48 hours of request
How Outsourcing Your NOC to HEX64 Works
A three-stage onboarding framework designed to eliminate transition risk and deliver full 24/7 coverage in 3–4 weeks.
1
Discovery & Scope Alignment
We document your infrastructure, monitoring stack, alert thresholds, severity classifications, and team responsibilities in full. Output: a written service scope that defines precisely what HEX64 owns — and what remains internal.
- Infrastructure inventory and monitoring stack assessment
- Coverage scope, SLA targets, and severity classifications aligned
- Operational responsibilities and escalation boundaries documented
Outcome: Written service scope with clearly defined operational ownership and agreed expectations.
2
Secure Setup & Process Integration
Operational foundations established — secure access provisioning, tool integration, SOP documentation, alert calibration, and escalation playbooks. Everything in place for reliable delivery from day one.
- SOP and runbook creation for your specific environment
- Secure access provisioning with role-based controls and MFA enforcement
- Monitoring tool integration, alert routing, and threshold calibration
Outcome: Fully configured operating environment ready for active NOC execution.
3
Pilot Validation & 24/7 Go-Live
Live operations validated on a controlled subset of assets before transitioning to full 24/7 coverage. Workflow refinements happen in the pilot — not in production.
- Pilot operations on live alerts across a defined asset subset
- SLA performance validation and workflow optimisation
- Transition to full 24/7 coverage with continuous improvement cycle
Outcome: Stable 24/7 outsourced NOC with validated SLA performance and a structured improvement framework.
Karen White
Client Experience & Feedback
End-to-end support from start to success
“Having access to HEX64’s infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs.”
Expert Insight
“The build-vs-outsource NOC decision almost always comes down to a single question: what is your team’s time most valuable doing? Outsourcing is rarely purely a cost play — it’s about time to capability, operational predictability, and redirecting your internal talent toward higher-leverage work”
Technology Expertise, Compliance & Platform Experience
Hands-on production experience across the platforms and toolchains enterprise environments actually run: AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, New Relic, Dynatrace, ManageEngine, PRTG, SolarWinds, Auvik, ConnectWise, Kaseya, NinjaOne, ServiceNow, and the broader observability and ITSM ecosystem. Operations structured around internationally recognised frameworks — ISO 27001 (certified, independently audited annually), ISO 9001, SOC 2 Type II, HIPAA-ready procedures, PCI-DSS, and GDPR. Compliance documentation available within 48 hours of request.
Frequently Asked Questions — Outsourced NOC Services
Outsourced NOC services provide 24/7 network monitoring, infrastructure monitoring, alert response, incident escalation, and SLA reporting through an external NOC team. HEX64 helps businesses run reliable NOC operations without building an in-house 24/7 team.
Companies outsource NOC services to reduce NOC operating costs, avoid hiring 24/7 engineers, improve incident response times, and keep internal IT teams focused on strategic projects instead of routine monitoring.
The cost of outsourced NOC services depends on monitored assets, environment complexity, coverage hours, SLA requirements, and support scope. HEX64 provides transparent outsourced NOC pricing after a short scoping discussion.
HEX64 can usually start 24/7 NOC support within 3–4 weeks, including discovery, monitoring integration, SOP setup, pilot operations, and full go-live. Critical alert monitoring can begin earlier for urgent requirements.
Yes. HEX64 integrates with existing monitoring and ticketing tools such as Datadog, PRTG, ManageEngine, Site24x7, AWS CloudWatch, Azure Monitor, ServiceNow, ConnectWise, Kaseya, and other NOC toolsets.
HEX64 outsourced NOC services include contract-backed response SLAs: 5 minutes for P1 critical alerts, 30 minutes for P2 high alerts, 2 hours for P3 normal alerts, and 4 hours for P4 low-priority alerts.
