info@hex64.net +91 813 034 0337 24/7 NOC & Helpdesk Support

Our Offices – USA, UK, and India

HEX64 has offices in the United States (Sheridan, Wyoming), United Kingdom (London), and India (Noida and Pune). Our 24/7 IT support and NOC operations run around the clock from our Noida delivery centre, covering clients across all US time zones, GMT and BST for the UK, and AEST for Australia.

USA

30 N Gould St Ste RSheridan, WY 82801

India

B-23, Sector-63, Noida, UP-201301

London (UK)

275 New N Rd, PMB 3135 London, N1 7AA

India

WTC Kharadi, Tower 5, World Trade Center , Kharadi, MIDC Knowledge Park, Pune, MH 411014

Get in Touch – We Respond the Same Day

Fill out the form or contact us directly. Every message gets a response from a real person – not an automated reply. For existing clients with a critical IT incident, call us directly for an immediate response.

US clients: same business day (EST/CST/PST) | UK clients: same business day (GMT/BST) | Critical incidents: call for immediate engineer response

Email Us

info@hex64.net

    How We Start Working With You

    From your first message to full 24/7 IT coverage - here is exactly what happens, and how long each step takes.

    1. Send Us a Message or Call Directly

    Choose the channel that works best for you. Every enquiry gets a real response from our team

    • Fill out the form above: Tell us your business size, your current IT situation, and what you are looking for. The more detail you give, the faster we can respond with something specific.
    • Email info@hex64.net: We respond to all email enquiries within the same business day. US clients hear back within EST/CST/PST business hours. UK clients within GMT/BST hours.
    • Call +1 646 712 9439 (US) or +91 844 807 2807: For existing clients with a critical incident, calling is the fastest way to reach an engineer. For new enquiries, a call gets you to a real person immediately.
    • Live chat: Average first response under 2 minutes. Good for quick questions about services, pricing, or onboarding timelines.

    2. We Schedule a Free 30-Minute Scoping Call

    Before we send any numbers, we need to understand your environment. Our scoping call is a structured conversation, not a sales pitch.

    • We review your business size, IT infrastructure, and coverage requirements before the call so we arrive prepared.
    • We ask about what breaks most often, where your team loses time to IT issues, and what compliance requirements apply to your market.
    • We ask about the tools you already use – your PSA, RMM, ticketing system – so we can confirm compatibility before we quote.
    • We tell you honestly whether HEX64 is the right fit. If we are not, we say so.

    3. We Sign an NDA Before Any Technical Discussion

    We do not ask you to share infrastructure details, client environment information, or sensitive systems data without legal protection in place first.

    • Mutual NDA signed within 24 hours of agreement in principle.
    • Covers your business information, client references, and all technical architecture details shared during scoping.
    • For MSP partners: the NDA also covers client identity confidentiality. We never disclose which MSPs we work with or which end clients we support under white-label agreements.
    • We can sign before the introductory call if your compliance or legal requirements demand it.

    4. You Receive a Written Proposal Within 3 Business Days

    Every proposal is written specifically for what we found during scoping. We do not send template pricing sheets.

    • Service scope: Which devices, servers, cloud environments, and users are in scope. What each support tier covers for your specific environment.
    • SLA commitments in writing: Exact response times by priority, coverage hours, and escalation paths – documented, not verbal.
    • Fixed monthly pricing: No variable charges, no emergency call-out premiums, no invoice that changes when an incident runs long.
    • Onboarding timeline: Days 1 to 14 mapped out. When monitoring starts, when helpdesk goes live, when your first monthly report is due.

    5. Contract Signed - Onboarding Starts Immediately

    Once the proposal is agreed, we sign the service contract and SLA. Onboarding begins the next business day.

    • Week 1: Full environment assessment. Every device, server, and cloud asset documented. Monitoring agents deployed. Least-privilege access configured under NDA.
    • Week 2: SOPs written for your specific environment. Ticketing integration tested. Escalation paths confirmed with your team.
    • Day 14: 24/7 active monitoring and helpdesk coverage goes live. Monthly review cadence begins.
    • No third parties introduced without your knowledge. No lock-in during onboarding. Full transparency at every stage.

    HEX64 Highlights

    From founding in 2016 to global recognition in 2025 - nine years of building managed IT support that MSPs and enterprises across the USA, UK, Canada, Australia, and UAE depend on.

    2025
    2024
    2022
    2020
    2019
    2016

    2025

    Awards, Global Recognition, and Continued Expansion
    2025 brought formal external recognition to what HEX64’s clients already knew. India’s Most Trusted Brand recognition reflected the company’s consistent delivery record. New offices and partnerships extended HEX64’s geographic reach further than any previous year.
    The Pune corporate office strengthened India-side operations. The Austria onsite partner network opened a direct European delivery channel for the first time.

    • Recognised as India’s Most Trusted Brand 2025
    • Corporate office opened in Pune, India – expanding delivery capacity
    • Onsite Partner Network established in Austria – first direct European partner
    • Strengthened global partnerships across North America, Europe, and APAC

    2024

    100+ Successful IT Projects Delivered
    By 2024_, HEX64 had completed over 100 managed IT projects for MSPs and enterprises. These were not just helpdesk tickets – they included infrastructure migrations, cloud deployments, security implementations, and long-term managed support engagements.
    Strong SLA performance was maintained throughout. The 100-project milestone was achieved without a single client-reported SLA failure pattern that was not addressed and resolved within 30 days.

    • 100+ projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE
    • Consistent SLA performance maintained across all active engagements
    • L1, L2, and L3 support delivered under white-label for multiple MSP brands simultaneously

    2022

    Certified Multi-Platform Expertise and Global Expansion
    2022 was the biggest growth year in HEX64’s history. The engineering team achieved formal certifications across the platforms MSP clients actually run – not generic IT credentials.
    Simultaneously, HEX64 expanded its global footprint with a new US office in Wyoming and secured strategic cloud partnerships.

    • Certified expertise: Cisco, Fortinet, AWS, ManageEngine, ServiceNow, Site24x7, Atera
    • ISO 27001 certification achieved – information security formally audited
    • GDPR-compliant operations established for UK and European clients
    • New corporate office opened in Wyoming, USA – strengthening US market presence
    • Strategic partnerships formed with AWS, Microsoft, and Google Cloud (GCP)

    2020

    24/7 White-Label NOC Support Formalised
    HEX64 formalised and expanded its round-the-clock NOC and helpdesk offering in 2020. MSPs that previously needed to staff overnight shifts, weekend coverage, or holiday rotas could hand all of that to HEX64 under their own brand.
    The model was straightforward: your clients call your helpdesk. We answer. Your brand stays front and centre throughout.

    • Full 24/7 NOC and helpdesk coverage launched under white-label framework
    • MSPs scaled client operations without increasing their own headcount
    • Critical incident response formalised with documented SLA commitments

    2019

    Global MSP Partnerships Built
    Three years in, HEX64 had established long-term relationships with MSPs across North America and the UK. The partnership model proved itself: MSPs could offer 24/7 NOC and helpdesk to their clients without hiring overnight staff.
    Reliable monitoring, ticket management, and infrastructure support delivered consistently across time zones – this is what converted early clients into long-term partners.

    • Long-term MSP partnerships established across USA and UK
    • White-label delivery proven at scale – multiple MSP brands, one delivery team
    • Monitoring, ticket management, and infrastructure support operating 24/7

    2016

    Foundation and Vision
    HEX64 Infosolutions was founded with a single clear objective: become a trusted white-label NOC and Managed IT partner for MSPs worldwide. The founding team came from enterprise IT operations backgrounds and built the delivery model remote-first from day one.
    Operations began from Noida, India – establishing the 24/7 delivery infrastructure that still runs every HEX64 engagement today.

    • Established as a Managed Services Provider (MSP) specialising in IT support and NOC delivery
    • White-label service model built into the foundation – not added later
    • US business entity established in Sheridan, Wyoming in the same founding year

    ENQUIRE NOW

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