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Proactive, Secure, and Scalable IT Management for Growing Businesses

HEX64 delivers Managed IT Support Services designed to reduce downtime, strengthen security, and simplify IT operations for small and mid-sized businesses. We manage IT environments end to end — covering monitoring, support, security, and optimisation — so your teams can focus on growth instead of day-to-day technology challenges. With fixed monthly pricing, 24/7 proactive support, and a globally supported delivery model, HEX64 helps businesses across the USA, UK, Canada, and Australia operate efficiently and scale with confidence.

What Is Managed IT Support?

Managed IT Support is a proactive service model in which a dedicated provider continuously monitors, manages, and supports an organization’s IT environment for a predictable monthly fee. Rather than reacting to problems after they occur, managed IT support emphasizes prevention, performance optimization, and security risk reduction to ensure stable, reliable, and secure IT operations.

Managed IT Support Typically Includes

HEX64 delivers managed IT support through clearly defined service pillars designed to cover the full IT lifecycle.

  • Service Desk & 24/7 Helpdesk: 24/7 help desk assistance · Incident and request management · Remote and on-demand troubleshooting · Fast response and resolution times
  • Network & Infrastructure Management: Continuous network monitoring · Performance optimization · Fault detection and remediation · Secure and stable connectivity
  • Endpoint & Device Management: Laptops, desktops, mobile devices, and tablets · Patch and update management · Antivirus and device security enforcement · Remote workforce support
  • Server, Cloud & Backup Management: On-prem and cloud server monitoring · Backup and recovery management · Disaster recovery planning · Performance and capacity management
  • Security & Compliance Management: Proactive vulnerability monitoring · Patch and update enforcement · Endpoint protection management · Security alerts and reporting
  • IT Consulting & Vendor Management: IT strategy and roadmap planning · Vendor coordination and escalation · Asset tracking and lifecycle management · Technology optimization recommendations

Who We Serve

HEX64’s managed IT support services are designed for:

  • Small and mid-sized businesses
  • Growing companies with limited internal IT resources
  • Organisations supporting remote or hybrid teams
  • Businesses seeking predictable IT costs and improved security

Our services are tailored based on business size, operational complexity, and specific technology requirements to ensure the right level of support and scalability.

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Why Choose HEX64 for Managed IT Support?

HEX64 banner showing engineers at a monitoring wall

Businesses often turn to managed IT support when technology slows growth instead of enabling it. HEX64 helps eliminate frequent downtime, cybersecurity risks such as ransomware and data loss, unpredictable break/fix IT costs, and the strain of limited in-house expertise. We also simplify support for remote and hybrid teams while improving compliance readiness.

Businesses partner with HEX64 because we deliver measurable outcomes—not generic IT support.

  • Proactive, not reactive: Issues are addressed before they disrupt operations
  • Clear communication: No technical jargon—just clear explanations and updates
  • Predictable costs: Fixed monthly pricing with no surprise expenses
  • Scalable services: Easily adapt as your business grows or changes
  • 24/7 availability: Support whenever your business needs it
  • Client-focused delivery: IT aligned with your business goals

Why Managed IT?

  • Provides support from anywhere, overcoming geographical limitations.
  • Offers cost savings compared to maintaining an in-house team.
  • Access to specialized knowledge and skills for efficient issue resolution.

Security-First Managed IT

Every HEX64 managed IT engagement includes security monitoring and hardening from day one — not as an add-on.

Continuous Threat MonitoringOur NOC watches for suspicious activity around the clock — login anomalies, lateral movement, unusual data transfers.
Patch and Vulnerability ManagementWe maintain a patching schedule for every device in scope. Vulnerabilities are remediated on a defined cycle, with change logs you can audit.
Endpoint Protection & AVCentralised antivirus and EDR deployment across every managed endpoint.
Encrypted Backup & DRYour backups are encrypted, versioned, and tested.
Proactive Alerts & Early InterventionReal-time alerting tied to playbooks. When a threshold is crossed, a ticket is auto-generated and a technician is assigned.
Compliance & Audit ReadinessWe document everything — security configs, patch records, incident logs.

Pricing and Plan

Fixed monthly fee for all IT services. No costly surprises

Care Basic

Designed for businesses with basic IT requirements

$ 4.99 / month

Care Basic Service Includes:

  • Monitor your networking devices, in-house & cloud servers
  • 24x7 monitoring
  • Automated email alerts & workflows
  • Optional break-fixes (Hourly charge)
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Endpoint Care

Designed for businesses looking to eliminate costly break/fix IT services

$ 24.99 / month

Endpoint Care Service Includes:

  • Includes endpoints (Laptop, system, tablet, mobile)
  • 8x5 Incident based helpdesk
  • AV management
  • Patch management
  • 8x5 Rapid Remote support
  • MDM management
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Server Care

A fully comprehensive plan for any business size or needs.

$ 49.99 / month

Server Care Service Includes:

  • 24/7 server monitoring
  • Shared Tier 2 Support
  • 8x5 Break-fixes
  • Quick Incidents Response
  • Monitoring server performance
  • Regular and periodic server check-up
  • OS update and patches
  • Backup management
  • Regular Security scanning
  • Antivirus configurations and update
  • Scheduled maintenance
  • Issues RCA Reporting
  • Monthly reporting
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How HEX64 Delivers Managed IT Support

HEX64 uses a structured, repeatable delivery model to provide proactive, secure, and consistent managed IT support that scales with your business.

1

Assess & Onboard

  • Evaluate your IT environment, risks, and performance gaps
  • Document systems, assets, and dependencies
  • Deploy monitoring tools and standardize processes
2

Monitor & Optimize

  • 24/7 system, network, and security monitoring
  • Performance tuning, patching, and updates
  • Security hardening and issue prevention
3

Report & Improve

  • Regular performance and security reporting
  • Issue analysis and root-cause insights
  • Ongoing optimization aligned with business growth
Ryan Jensen
Ryan Jensen
Client Experience & Feedback

End-to-end support from start to success

“HEX64 provides high-quality and reliable managed IT support services. We are highly satisfied with the level of service delivered, and it has been a pleasure working with their team”

Tools & Technologies Integrated with HEX64’s NOC Ecosystem

Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

Frequently Asked Questions

Plans start at $4.99/device/month for basic monitoring. Endpoint Care is $24.99/endpoint/month and includes helpdesk, patch management, AV, and MDM. Server Care is $49.99/server/month with full 24/7 coverage including backup and security scanning. Custom quotes available for full-environment coverage.

Break/fix means you hire someone after something goes wrong and pay by the hour. Managed IT means you pay a flat monthly fee and your provider continuously monitors and maintains your environment. Most businesses switching to managed IT reduce total IT spend within six months.

Yes. We serve businesses across the United States, United Kingdom, Canada, and Australia. HEX64 has a US business presence in Sheridan, Wyoming, and our NOC operates 24/7 from Noida, India — giving US clients enterprise-grade coverage at 40–60% lower cost than comparable local MSPs.

Yes. Managed IT support is ideal for small and mid-sized businesses that need reliable IT operations, stronger security, and predictable costs without maintaining a large in-house IT team.

Yes. HEX64 offers 24/7 system, network, and security monitoring, along with responsive support to ensure continuous business operations.

Most clients are fully onboarded within 10–14 business days. That includes environment discovery, documentation, monitoring agent deployment, and your first baseline report.

Yes. HEX64 manages endpoints, cloud systems, and secure access to support remote and hybrid teams while maintaining performance and security.

Yes. HEX64 works with MSPs as a white-label NOC partner. We operate under your brand, follow your SLAs, and handle overnight/weekend monitoring, overflow tickets, or specific service tiers.

Not necessarily. HEX64 can fully manage IT operations or work alongside your internal IT staff to provide additional expertise, coverage, and scalability.

HEX64 implements secure backup and recovery processes designed to protect critical data and ensure rapid restoration in the event of system failure, cyber incidents, or disasters.

HEX64 uses proactive monitoring and defined response processes to identify and resolve issues early, reducing downtime and minimizing business impact.

Getting started begins with an assessment of your IT environment, followed by onboarding, monitoring setup, and ongoing proactive management tailored to your business needs.

Let’s Build an IT Environment That Doesn’t Wake You Up at 2am

Start with a free assessment. We’ll map your current environment, identify the biggest risks, and show you exactly what managed IT support would look like for your business — no commitment required.

Get a Free IT Assessment

We audit your environment, identify risks, and give you a gap analysis — at no cost.

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Download Sample Report

See exactly what monthly reporting looks like before you sign anything.

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30-minute call. No sales pitch. Just an honest conversation about your IT needs.

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