Security-First Managed IT
Every HEX64 managed IT engagement includes security monitoring and hardening from day one — not as an add-on. Security is built into our standard operating procedure, not bolted on afterwards.
Our NOC watches for suspicious activity around the clock — login anomalies, lateral movement, unusual data transfers. We alert and act before incidents escalate.
We maintain a patching schedule for every device in scope. Vulnerabilities are remediated on a defined cycle, with change logs you can audit.
Centralised antivirus and EDR deployment across every managed endpoint. No unprotected laptops, no outdated definitions, no exceptions.
Your backups are encrypted, versioned, and tested. If ransomware hits, we restore from a clean snapshot — not improvising under pressure.
Real-time alerting tied to playbooks. When a threshold is crossed, a ticket is auto-generated and a technician is assigned — not “we’ll check Monday morning.
We document everything — security configs, patch records, incident logs. When your auditor asks for evidence, we already have it packaged.
Pricing and Plan
Fixed monthly fee for all IT services. No costly surprises
Care Basic
Designed for businesses with basic IT requirements
$
4.99
/ month
Care Basic Service Includes:
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Monitor your networking devices, in-house & cloud servers
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24x7 monitoring
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Automated email alerts & workflows
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Optional break-fixes (Hourly charge)
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Most Popular
Endpoint Care
Designed for businesses looking to eliminate costly break/fix IT services
$
24.99
/ month
Endpoint Care Service Includes:
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Includes endpoints (Laptop, system, tablet, mobile)
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8x5 Incident based helpdesk
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AV management
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Patch management
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8x5 Rapid Remote support
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MDM management
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Server Care
A fully comprehensive plan for any business size or needs.
$
49.99
/ month
Server Care Service Includes:
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24/7 server monitoring
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Shared Tier 2 Support
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8x5 Break-fixes
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Quick Incidents Response
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Monitoring server performance
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Regular and periodic server check-up
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OS update and patches
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Backup management
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Regular Security scanning
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Antivirus configurations and update
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Scheduled maintenance
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Issues RCA Reporting
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Monthly reporting
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Why Choose HEX64 for Managed IT Support?
Businesses partner with HEX64 because we deliver measurable outcomes—not generic IT support.
- Proactive, not reactive: Issues are addressed before they disrupt operations
- Clear communication: No technical jargon—just clear explanations and updates
- Predictable costs: Fixed monthly pricing with no surprise expenses
- Scalable services: Easily adapt as your business grows or changes
- 24/7 availability: Support whenever your business needs it
- Client-focused delivery: IT aligned with your business goals
How HEX64 Delivers Managed IT Support
HEX64 uses a structured, repeatable delivery model to provide proactive, secure, and consistent managed IT support that scales with your business.
1
Assess & Onboard
Purpose: Establish a clear and secure IT foundation.
- Evaluate your IT environment, risks, and performance gaps
- Document systems, assets, and dependencies
- Deploy monitoring tools and standardize processes
Outcome: A fully documented, monitored, and stable IT baseline aligned with your business needs.
2
Monitor & Optimize
Purpose: Prevent disruption through proactive management.
- 24/7 system, network, and security monitoring
- Performance tuning, patching, and updates
- Security hardening and issue prevention
Outcome: Reduced downtime, improved performance, and a stronger security posture.
3
Report & Improve
Purpose: Drive transparency and continuous improvement.
- Regular performance and security reporting
- Issue analysis and root-cause insights
- Ongoing optimization aligned with business growth
Outcome: Predictable IT operations with continuous improvement and strategic alignment.
Ryan Jensen
Client Experience & Feedback
End-to-end support from start to success
“HEX64 provides high-quality and reliable managed IT support services. We are highly satisfied with the level of service delivered, and it has been a pleasure working with their team”
Expert Insight
“We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth.”
Tools & Technologies Integrated with HEX64’s NOC Ecosystem
Our Technology Expertise, Compliance & Platform Experience
The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on — including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.
Frequently Asked Questions
Plans start at $4.99/device/month for basic monitoring. Endpoint Care is $24.99/endpoint/month and includes helpdesk, patch management, AV, and MDM. Server Care is $49.99/server/month with full 24/7 coverage including backup and security scanning. Custom quotes available for full-environment coverage.
Break/fix means you hire someone after something goes wrong and pay by the hour. Managed IT means you pay a flat monthly fee and your provider continuously monitors and maintains your environment. Most businesses switching to managed IT reduce total IT spend within six months.
Yes. We serve businesses across the United States, United Kingdom, Canada, and Australia. HEX64 has a US business presence in Sheridan, Wyoming, and our NOC operates 24/7 from Noida, India — giving US clients enterprise-grade coverage at 40–60% lower cost than comparable local MSPs.
Yes. Managed IT support is ideal for small and mid-sized businesses that need reliable IT operations, stronger security, and predictable costs without maintaining a large in-house IT team.
Yes. HEX64 offers 24/7 system, network, and security monitoring, along with responsive support to ensure continuous business operations.
Most clients are fully onboarded within 10–14 business days. That includes environment discovery, documentation, monitoring agent deployment, and your first baseline report.
Yes. HEX64 manages endpoints, cloud systems, and secure access to support remote and hybrid teams while maintaining performance and security.
Yes. HEX64 works with MSPs as a white-label NOC partner. We operate under your brand, follow your SLAs, and handle overnight/weekend monitoring, overflow tickets, or specific service tiers.
Not necessarily. HEX64 can fully manage IT operations or work alongside your internal IT staff to provide additional expertise, coverage, and scalability.
HEX64 implements secure backup and recovery processes designed to protect critical data and ensure rapid restoration in the event of system failure, cyber incidents, or disasters.
HEX64 uses proactive monitoring and defined response processes to identify and resolve issues early, reducing downtime and minimizing business impact.
Getting started begins with an assessment of your IT environment, followed by onboarding, monitoring setup, and ongoing proactive management tailored to your business needs.
