info@hex64.net +91 813 034 0337 24/7 NOC & Helpdesk Support

24/7 Managed NOC Services for MSPs & Global Enterprises

ISO-Certified Network Operations Center delivering proactive monitoring, incident response, and automation-driven uptime across the USA, UK, Canada, UAE, and Australia.

If your clients expect 100% availability, your infrastructure cannot afford blind spots.

At HEX64, we provide fully managed 24/7 NOC services designed for growing MSPs and enterprise IT environments. From real-time infrastructure monitoring to structured incident response and intelligent automation, we help you maintain uptime, protect SLAs, and scale operations without increasing internal overhead.

Headquartered in India and ISO 27001 & ISO 9001 certified, we operate as an extension of your IT team. At HEX64, we deliver global-grade support with enterprise-level accountability.

Integrated NOC + SOC for Built-In Security

Operational monitoring without proper security leaves gaps.

HEX64 integrates NOC and SOC operations to deliver real-time threat detection, along with correlated alerting and structured incident response. We combine operational visibility with global threat intelligence and compliance-driven processes aligned with ISO 27001, SOC 2, and ITIL frameworks.

With secure credential vaulting, MFA/SSO controls, and strict access governance, your infrastructure stays protected while remaining fully operational. You gain continuous uptime without compromising cybersecurity.

Intelligent Automation & Predictive Monitoring

Manual monitoring slows response times and increases operational noise. Our AI-enabled automation framework analyzes network telemetry in real time, detects anomalies early, and initiates structured remediation workflows before outages occur.

We automate configuration tasks, patch management, and provisioning, reducing repetitive workloads while improving resolution speed.

The result: lower MTTR, fewer false alerts, and a more efficient NOC operation that scales with your growth.

Why HEX64’s NOC Services Are Built for MSPs, Enterprises & Global Operations

Your infrastructure strategy shouldn’t slow your growth. It should enable it.

HEX64 delivers managed NOC services designed specifically for MSPs, enterprises, and globally distributed organizations that demand uptime, accountability, and measurable performance. Through intelligent monitoring, structured incident management, and automation-driven workflows, we help you protect SLAs, strengthen security posture, and maintain operational stability — regardless of scale.

  • For MSPs: White-label 24×7 monitoring and incident management to reduce costs and meet SLAs without expanding in-house teams.
  • For Enterprises: Reliable performance and rapid incident resolution across cloud (AWS, Azure, GCP) and on-prem environments.
  • For Global Organizations: Follow-the-sun NOC coverage across North America, EMEA, and APAC for uninterrupted operations.

Ready to Strengthen Your NOC Coverage? Let’s discuss how HEX64 can align with your infrastructure goals and SLA commitments.

Secure Remote Access & Continuous Optimization

Waiting for updates can be frustrating. But our engineers provide secure 24/7 web and mobile dashboard access so you can monitor alerts, tickets, and infrastructure performance anytime.

Beyond monitoring, we continuously refine automation scripts and workflows using DevOps and continuous improvement practices. This ensures your environment operates at peak efficiency.

With HEX64, your NOC evolves as your infrastructure evolves.

Ready to Modernize Your NOC Strategy?

HEX64’sWhite-Label NOC services let MSPs deliver proactive, branded IT support without operating their own center.

Highlights

  • Multi-client dashboard visibility
  • Real-time monitoring of networks & applications
  • Automated ticket prioritization and resolution

Trusted by MSPs in the USA, Canada, UK & Australia to scale faster and increase client satisfaction.

Comprehensive NOC Services for MSPs & Enterprises

HEX64 delivers ISO 27001 & ISO 9001-certified 24×7 Managed NOC services designed to protect uptime, strengthen security, and support global IT operations across North America, EMEA, and APAC.

If your clients demand performance and accountability, your monitoring strategy must deliver both. Here’s what you gain with HEX64’s end-to-end NOC solution:

24/7 Intelligent Network Monitoring

With AI-driven detection and real-time visibility, we identify potential issues early and maintain up to 99.98% uptime, protecting user experience and business continuity.

Proactive Incident Response & Resolution

We use automated ticketing, intelligent alert prioritization, and defined escalation workflows to resolve issues faster. These reduce disruption and improve SLA performance.

Integrated Security & Compliance Monitoring

Our combined NOC-SOC model provides real-time threat monitoring while aligning with ISO 27001, SOC 2, GDPR, and ITIL frameworks. This keeps your infrastructure secure and audit-ready.

Hybrid & Multi-Cloud Infrastructure Coverage

We continuously monitor AWS, Azure, GCP, on-premise systems, and hybrid architectures to ensure stable performance across your entire infrastructure footprint.

Automated Patch & Configuration Management

We automate patch deployment and configuration updates using ITIL-aligned processes and rollback protection. Maintaining compliance while preventing service interruptions is our goal.

Advanced Reporting & Performance Analytics

Clear insights drive better IT decisions. You receive customizable reports covering infrastructure health, SLA metrics, and capacity planning.

Why MSPs Outsource Their NOC to HEX64

Today’s MSPs are expected to deliver constant uptime and manage multi-client environments without inflating operational costs. This is where HEX64 comes in!

Partnering with HEX64 gives you immediate access to a fully managed, ISO 27001-certified 24/7 NOC team operating across global time zones. We proactively monitor client environments and resolve incidents before they escalate. Our team will help you protect SLAs and maintain up to 99.98% uptime.

Reduce Operational Costs & Improve Margin Control

An internal NOC requires significant capital investment and ongoing overhead. HEX64 converts those fixed expenses into predictable monthly costs. You gain cost clarity while reallocating resources toward client acquisition and service expansion, instead of maintenance.

Access Enterprise-Grade Tools & Certified Expertise

Technology evolves fast, so your monitoring capabilities should, too.

We leverage advanced monitoring platforms, AI-driven automation, and ITIL-aligned processes to deliver structured, consistent service across all client environments. Our certified engineers handle detection, remediation, and reporting — so you can confidently scale multi-tenant operations.

24/7 Monitoring & Structured Incident Management

Your clients expect an immediate response. Therefore, we aim to operate as an extension of your MSP, delivering real-time monitoring, alert validation, L2/L3 escalation support, root cause analysis, and SLA-driven performance management. This ensures stable client environments and strengthens long-term retention.

Eliminate Recruitment & Staffing Challenges

We know how costly and time-consuming hiring and retaining experienced NOC engineers is. Thus, at HEX64, we provide a ready-to-deploy L1–L3 team skilled in leading monitoring platforms, including Site24x7, ManageEngine, SolarWinds, Datadog, and PRTG. You gain consistent technical coverage without the HR burden.

Finally, Improve ROI & Focus on Strategic Growth

Outsourcing your NOC is not just about reducing workload; it’s about increasing profitability. With automation-driven workflows and follow-the-sun coverage, you improve SLA performance, reduce operational strain, and free your leadership team to focus on higher-value strategic initiatives.

IT Infrastructure Components Covered Under HEX64 NOC Services

Our NOC monitors and manages:

  • Networks: firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, SD-WAN devices
  • Servers and workstations: Windows Server, Linux, VMware vSphere, Hyper-V
  • Databases: SQL Server, Oracle, MySQL, PostgreSQL, MongoDB
  • Cloud platforms: AWS, Microsoft Azure, Google Cloud, private cloud, and hybrid architectures
  • Applications: web applications, SaaS platforms, and business-critical software
  • Emerging infrastructure: IoT device networks, containerised environments on Docker and Kubernetes, AI and ML workload monitoring

HEX64 has been covering this infrastructure stack for MSPs and enterprises across USA, UK, Canada, Australia, and UAE since 2016. Every environment is different. We document yours thoroughly before we start monitoring it – not after.

NOC Management Challenges HEX64 Solves for Enterprises & MSPs

  • Alert fatigue and false positives: AI-assisted correlation filters noise so your team sees actionable signals rather than a flood of events. Alert volume decreases as thresholds are tuned to your specific environment during the first 30 to 60 days.
  • Slow root-cause identification: Structured RCA processes with automated data collection reduce time-to-root-cause by 50 to 100 percent compared to manual investigation. Patterns identified and eliminated rather than repeatedly patched.
  • Coverage gaps overnight and at weekends: HEX64 NOC operates 24/7 from Noida in IST (UTC+5:30), providing natural follow-the-sun coverage for USA (EST, CST, PST), UK (GMT, BST), and Australia (AEST, AWST) clients without your team working unsociable hours.
  • Security gaps in operational monitoring: Integrated NOC-SOC model combines infrastructure monitoring with real-time threat detection. SIEM, IDS and IPS, firewall monitoring, and DDoS detection run under the same engagement rather than as a separate contract.
  • Scaling client environments without scaling headcount: HEX64 absorbs new client environments without proportionally increasing your costs. Add a new client to monitoring scope without adding to your hiring plan.
  • Compliance documentation for enterprise clients: ISO 27001, SOC 2, GDPR, HIPAA, and PCI-DSS audit documentation maintained and available on request. Enterprise procurement teams accept our certifications without requiring additional security questionnaires.
  • Tooling cost and platform complexity: HEX64 brings its own monitoring toolset or integrates with yours. No tooling procurement cost on your side. We work with ManageEngine, Datadog, Site24x7, SolarWinds, and others – whichever your environment already runs on.
  • Inconsistent SLA performance across client environments: Every client environment receives the same structured monitoring and incident management process. SLA compliance is tracked automatically on every ticket and reported in the monthly performance report before you ask for it.

The combined outcome: higher uptime, lower MTTR, and SLA performance you can demonstrate to your own clients in writing every month.

Why Choose HEX64 as Your Global NOC Partner

  • 100-plus successful managed IT and NOC projects delivered for MSPs and enterprises across USA, UK, Canada, Australia, and UAE
  • Certified engineers across Cisco, Fortinet, ManageEngine, Datadog, Site24x7, AWS, Azure, and GCP
  • ISO 9001 and ISO 27001 certified – independently audited, not self-declared – available for client due diligence packs
  • ITIL-aligned delivery framework operational since 2016 covering incident management, problem management, and change management
  • Proven 24/7 NOC coverage across North America (EST, CST, PST), EMEA (GMT, CET), and APAC (AEST, AWST) since 2016

Our Technology Expertise, Compliance & Platform Experience

The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our NOC engineers have hands-on experience across the cloud platforms, IT management tools, and observability systems most enterprise environments actually run on — including AWS, Microsoft Azure, Google Cloud, Datadog, Site24x7, ManageEngine, and ServiceNow. Our operations follow ISO 27001, HIPAA, PCI-DSS, SOC 2, and GDPR frameworks, with supporting documentation available on request during due diligence.

How We Deliver Managed NOC Services

At HEX64, every NOC engagement follows a structured, ITIL-aligned lifecycle — ensuring seamless setup, consistent operations, and continuous optimization. Our delivery model minimizes risk, accelerates onboarding, and guarantees measurable outcomes from Day 1.

1

Design & SLA Setup

We start with a detailed assessment of your network architecture, business priorities, and compliance requirements.

  • Tool selection & integration (Site24x7, Datadog, ManageEngine, etc.)
  • Team formation & access setup
  • Runbook documentation, escalation paths, and risk mitigation policies

Outcome: A tailored NOC framework with SLA baselines and measurable success criteria.

2

Operations & Monitoring

Our 24×7 NOC team begins live monitoring and incident management using AI-driven automation.

  • Real-time alert validation & triage
  • Patch deployment & performance optimization
  • RCA (Root Cause Analysis) and proactive remediation

Outcome: Continuous service uptime and SLA compliance across all monitored assets.

3

Continuous Improvement & Hypercare

After stabilization, we enter an ongoing optimization cycle.

  • Monthly KPI reviews & service reporting
  • Automation enhancement & process fine-tuning
  • Quarterly audits for performance, compliance, and scalability

Outcome: Reduced MTTR, improved efficiency, and ongoing service evolution aligned with your business growth.

Karen White
Client Experience & Feedback

End-to-end support from start to success

“Having access to HEX64’s infrastructure support and advisory team 24/7 has been invaluable. Their recommendations are practical, reliable, and aligned with our operational needs.”

Expert Insight

“We help teams streamline operations and improve efficiency.
Our focus is on delivering consistent, reliable results that support long-term growth.”

SLA Response Times & Escalation Process

Every HEX64 NOC incident is assigned a priority level from the moment the alert fires. Response time commitments are contractual – they are tracked automatically on every ticket and reported in the monthly performance report whether or not you raise them.

  • P1 – Critical (network outage, security breach, business-down incident): First response within 5 minutes. Continuous engineer attention until resolved. Status update every 15 minutes throughout the incident.
  • P2 – Major (significant performance degradation, security event, partial outage affecting multiple users): First response within 15 minutes. L2 or L3 engineer assigned immediately. Status update every 30 minutes.
  • P3 – Minor (non-critical performance issue, single-user impact, configuration query): First response within 60 minutes. Resolved within the standard SLA window. Closure note sent on resolution.

Communication during an active P1 or P2 incident: updates sent every 15 to 30 minutes via your preferred channel – email, Slack, Microsoft Teams, or phone – until the incident is resolved or formally downgraded to a lower priority.

Escalation: if a P1 or P2 incident is not resolved within the agreed timeframe, it is automatically escalated to senior engineering and delivery management. You receive notification of the escalation in the same update cycle. Missed SLAs are documented in the monthly report automatically – before you ask.

Tools & Technologies Integrated with HEX64’s NOC Ecosystem

Frequently Asked Questions - NOC Services

A managed Network Operations Centre (NOC) service provides 24/7 monitoring, management, and incident response for your IT infrastructure – including networks, servers, cloud platforms, databases, and applications. HEX64 NOC engineers watch your environment continuously, validate and triage alerts in real time, resolve incidents before your clients notice them, and deliver monthly performance reports covering uptime, SLA compliance, incident volumes, and MTTR trends. The goal is proactive resolution – catching problems before they become outages.

HEX64 operates a 24/7 NOC from Noida, India (IST, UTC+5:30), which provides natural follow-the-sun coverage for clients across all time zones. For USA clients, we cover EST, CST, MST, and PST around the clock. For UK and European clients, we cover GMT and BST with the same response commitments as local business hours. For Australian clients, we cover AEST and AWST – our Indian team working standard day shifts provides overnight coverage for Australian businesses at no additional cost. We support clients in USA, UK, Canada, UAE, Australia, and across APAC.

HEX64 monitors: networks including firewalls (Cisco, Fortinet, Palo Alto), routers, switches, VPNs, and SD-WAN; servers running Windows Server, Linux, VMware, and Hyper-V; databases including SQL Server, Oracle, MySQL, PostgreSQL, and MongoDB; cloud environments on AWS, Azure, and Google Cloud; on-premise and hybrid architectures; applications and SaaS platforms; and IoT and containerised environments on request. Everything in your infrastructure is in scope under one NOC engagement.

P1 critical incidents (network outage, security breach, business-down): first response within 5 minutes, status update every 15 minutes. P2 major incidents (significant degradation, partial outage): first response within 15 minutes, status update every 30 minutes. P3 minor incidents (single-user impact, non-critical issue): first response within 60 minutes. All response times are contractual SLA commitments, tracked automatically on every ticket, and reported in the monthly performance report. Missed SLAs appear in the report before you raise them.

Yes. HEX64 NOC delivery follows ITIL-aligned processes covering incident management, problem management, change management, and continuous service improvement. This means incidents go through structured workflows rather than ad-hoc handling, root causes are investigated and eliminated rather than repeatedly patched, and every change to your infrastructure is documented and controlled. Our ITIL-aligned framework has been operational since HEX64 was founded in 2016.

We use AI-assisted alert correlation and environment-specific threshold tuning to separate actionable alerts from noise. When your environment is onboarded, we document its normal behaviour patterns across a baseline period. Alerts that fall within those patterns are filtered or auto-resolved. Alerts indicating genuine anomalies reach a live engineer immediately. We run a monthly alert review to identify further threshold adjustments. Most clients see 30 to 50 percent alert volume reduction within the first 60 days as recurring false positives are eliminated.

For monitoring and RMM: ManageEngine, Site24x7, Datadog, SolarWinds, Nagios, PRTG, and Kaseya VSA. For ticketing and ITSM: ServiceNow, Zendesk, Jira Service Management, ConnectWise Manage, and Autotask. For cloud monitoring: native AWS CloudWatch, Azure Monitor, and Google Cloud Operations alongside third-party tools. We work inside your existing toolset rather than asking you to change platforms. If you use something not listed, raise it during scoping and we will confirm compatibility.

Yes. White-label NOC for MSPs is one of our core service areas and has been since 2018. We deliver monitoring, incident response, and reporting under your brand name. Your clients see your company name on every alert response and every monthly report. HEX64 is never visible to your clients. You retain full control of the client relationship and the pricing. We provide partner pricing that allows MSPs to apply their own margin while remaining competitive.

Our structured 30-day onboarding: Week 1 is Discovery – we document your full environment, compliance requirements, and SLA commitments. Week 2 is Runbooks – we write SOPs for your specific environment and configure all monitoring tools. Week 3 is Pilot – monitoring goes live under close QA review with your team before full handover. Week 4 is Go-Live – active 24/7 NOC coverage begins with a Hypercare phase where every alert and ticket is reviewed carefully. Monthly review cadence established at the end of week 4.

Monthly reports covering: infrastructure uptime by environment, SLA compliance rates by priority tier, incident volumes and category breakdown, MTTR trends, alert volumes and false positive rates, root cause analysis on all P1 and P2 incidents, and capacity forecasting based on current growth. Reports are available in standard HEX64 format or branded with your MSP identity for client-facing delivery. A 24/7 web and mobile dashboard shows live status at any time without waiting for the monthly report.

HEX64 is ISO 9001 certified for quality management and ISO 27001 certified for information security management. Both certifications are independently audited by an external body – not self-declared. We maintain GDPR-compliant operations for UK and European clients, HIPAA-aligned documentation for US healthcare clients, PCI-DSS posture for financial services clients, and SOC 2 compliance across our delivery operations. All certificates are available for your enterprise client due diligence reviews on request.

Four specific reasons clients choose HEX64 over generic IT outsource providers. First: certified L1, L2, and L3 engineering under one engagement – when a ticket needs L3 handling, it goes to an L3 engineer without involving a third party your clients can see. Second: SLA commitments are contractual, tracked automatically on every ticket, and reported in the monthly report before you ask. Third: ISO 27001 certification satisfies enterprise and healthcare security questionnaires without additional documentation. Fourth: we have been delivering NOC services for clients across USA, UK, Canada, Australia, and UAE since 2016 – the delivery model is proven at scale.

Yes. HEX64 provides 24/7 managed NOC services to businesses and MSPs across all US time zones including EST, CST, MST, and PST. We have a US business presence in Sheridan, Wyoming. US clients receive HIPAA-compliant NOC operations with full audit documentation. We support MSPs and enterprises across all US states and industries including healthcare, financial services, logistics, and technology. P1 response within 5 minutes regardless of time zone or day of week.

HEX64 also provides managed NOC and white-label NOC services to MSPs and enterprises across the UK including London, Manchester, Birmingham, Leeds, and Edinburgh. Coverage aligns to GMT and BST with no reduction in response times during UK overnight or weekend hours. Our ISO 27001 certified operations directly address UK enterprise vendor assessment and Cyber Essentials requirements. GDPR-compliant operations and full audit documentation maintained as standard for all UK clients.

In Australia, HEX64 provides 24/7 NOC monitoring and managed IT services to businesses and MSPs across AEST, AEDT, and AWST time zones. Our Noida NOC team working standard day shifts (IST, UTC+5:30) provides natural overnight coverage for Australian clients, meaning Australian businesses get true 24/7 monitoring without paying local Australian night-shift rates. We support compliance with the Australian Privacy Act 1988 and the ASD Essential Eight cybersecurity framework. We serve businesses in Sydney, Melbourne, Brisbane, and Perth.

Partner with HEX64 — Your Global 24×7 NOC Operations Backbone

From proactive monitoring to AI-driven automation, HEX64 provides a complete ISO-certified NOC framework trusted across USA, UK, Canada, UAE & APAC.

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