Who We Support With Patch Management Services
HEX64 delivers patch management for organizations at every stage of complexity and compliance maturity
Establish a structured patch management process from day one — covering Windows, Linux, third-party apps, and cloud workloads — without hiring a dedicated patch engineer.
Centralized patch management across multi-vendor, multi-site environments. Standardized SLAs. Per-site compliance reporting. Audit trails that survive procurement and regulatory reviews.
HIPAA-aligned patching with documented compliance trails. Patch testing on clinical applications. Maintenance windows that respect patient-care schedules — not just IT calendars.
PCI-DSS-aligned patching with documented evidence for assessors. Quarterly compliance reports. Patch SLAs tied to CVSS scoring — critical patches deployed within contractual windows.
White-label patch management delivered under your MSP brand. Multi-client patching from one engagement. Branded compliance reports your clients can present in their own audits.
Healthcare (HIPAA), Finance (PCI-DSS, SOC 2), Manufacturing, Retail, SaaS, Logistics, Professional Services, Education, Government. Industry-specific compliance frameworks integrated into standard patch procedures.
Why Choose HEX64 for Patch Management?
Five reasons organizations choose HEX64 for patch management specifically:
- Multi-OS expertise by default — Windows, Linux, VMware, Hyper-V, network OS — not ‘Windows + Linux available on the enterprise tier’
- 200+ third-party applications in our managed patch catalogue — not just the top 20 most-patched apps
- Staging-environment patch testing included — not an optional add-on
- Operating patch management since 2016 — not a service line added last quarter when ransomware became a board-level conversation
- CVE-to-deployment SLAs in writing — emergency 24h, critical 7d, high 14d — contractual, tracked, reported monthly
How HEX64 Delivers Patch Management Services
A structured 3-stage patch management approach focused on coverage, compatibility, and compliance
1
1. Patch Posture Audit & Scope Definition
- Audit current patch coverage — what’s being patched, what isn’t, what’s overdue
- Vulnerability scan to quantify the gap between ‘patched’ and ‘should have been patched’
- Application inventory and compliance framework alignment review
Outcome: A written patch management scope and a baseline patch debt report — most clients are surprised by what they see.
2
Tool Integration & Staging Environment Setup
- Integration with your existing patch tools — SCCM, Intune, ManageEngine, NinjaOne, Kaseya, ConnectWise
- Staging environment configured for patch validation
- Patch testing playbook documented, maintenance windows agreed, and pilot group defined
Outcome: Tested patch deployment pipeline integrated with your existing tooling and change control.
3
Pilot Deployment, Go-Live & Continuous Patching
- Pilot patch cycle on controlled system group — full process exercised end-to-end
- SLA performance measured against contractual framework
- Transition to full scope: ongoing managed patching across your entire environment
Outcome: Continuous patch coverage, monthly compliance reports, and patch debt reducing month over month.
Ryan Jensen
Client Experience & Feedback
End-to-end support from start to success
“They provide high quality and reliable services; we are satisfied with the services offered. Its pleasure working with HEX64”
Expert Insight
“Most patch management failures aren’t technical — they’re organisational. A patch breaks production once, the team that approved it gets called out, and for the next six months nobody wants to approve a patch. The result is a patch backlog that grows linearly with time. Good patch management is the discipline of removing that organisational fear — testing, rollback, and accountability baked into the process. When the discipline is right, the speed follows”
Our Technology Expertise, Compliance & Platform Experience
The capabilities enterprise clients and procurement teams typically review during vendor assessment. Our patch management engineers have hands-on experience across the patch management platforms enterprise environments actually run — Microsoft SCCM and MECM, Microsoft Intune, Microsoft WSUS, ManageEngine Patch Manager Plus, ManageEngine Endpoint Central, NinjaOne, Datto RMM, Kaseya VSA, ConnectWise Automate, Atera, N-able N-central, BigFix, Tanium, Action1, PDQ Deploy, Red Hat Satellite, SUSE Manager, Ansible, Chef, Puppet, AWS Systems Manager Patch Manager, and Azure Update Management. Patch coverage spans Windows Server 2012-2025, Windows 10/11, Red Hat Enterprise Linux, Ubuntu, CentOS, Rocky Linux, SUSE, Debian, Oracle Linux, VMware ESXi and vCenter, Microsoft Hyper-V, and network device OS (Cisco IOS, Junos, FortiOS, PAN-OS). Compliance frameworks: ISO 27001 (certified, audited annually), ISO 9001 (certified), SOC 2 Type II, HIPAA-ready, PCI-DSS aware, GDPR compliant, Cyber Essentials aligned, NIST 800-53/171 informed. Documentation available within 48 hours during due diligence.
Frequently Asked Questions - Patch Management
Patch management services are the managed delivery of vulnerability identification, patch testing, scheduled deployment, rollback procedures, and compliance reporting across servers, endpoints, applications, and network devices. HEX64 patch management covers Windows, Linux, VMware, network OS, and 200+ third-party applications across cloud, hybrid, and on-premise environments.
Windows Update handles Microsoft OS and Microsoft applications only. Patch management covers everything Windows Update doesn’t: third-party apps (Adobe, Java, Chrome, Firefox, Zoom, 7-Zip), Linux distributions, VMware, network device OS, databases, and the testing/rollback/compliance discipline that Windows Update doesn’t provide. Most breaches exploit third-party application vulnerabilities — the patches Windows Update never delivers.
Windows Server 2012-2025, Windows 10/11, Red Hat Enterprise Linux, Ubuntu, CentOS, Rocky Linux, SUSE, Debian, Oracle Linux, VMware ESXi and vCenter, Microsoft Hyper-V, and network OS (Cisco IOS, Junos, FortiOS, PAN-OS), plus 200+ third-party applications including Adobe, Java, Chrome, Firefox, Zoom, TeamViewer, 7-Zip, Notepad++, Putty, and FileZilla.
Every critical patch validated in your staging environment before production deployment. Vendor advisories monitored for known-bad patches. Cross-client experience flags patches causing issues elsewhere. Phased rollout — pilot group first, full deployment after validation. Pre-patch snapshots for rollback. Maintenance windows aligned to your business calendar — no surprise reboots at 14:00 on a Tuesday.
Emergency patches (zero-day, active exploit, CVSS 9.0+) deployed within 24 hours of release. Critical patches — within 7 days. High-severity patches — within 14 days. Standard patches — monthly cycle. SLAs tracked per patch, reported monthly. Missed windows appear in your compliance report before you have to ask.
Yes. Tool-agnostic. We operate inside SCCM/MECM, Intune, WSUS, ManageEngine Patch Manager Plus, NinjaOne, Datto RMM, Kaseya VSA, ConnectWise Automate, Atera, N-able N-central, BigFix, Tanium, Action1, Red Hat Satellite, SUSE Manager, AWS Systems Manager Patch Manager, and Azure Update Management. You don’t migrate tools.
